FAQs: Everything You Need to Know About Your Space with Us
We do not provide removal services. However, we have a list of reputable removal service partners that we can recommend. For more details, you may contact our Customer Service team.
We provide trolleys and pallet jacks free of charge for customer use.
We do not provide padlocks, as this ensures that you are the sole key holder of your space. You can purchase a new, sealed lock at any Extra Space Asia facility. No one else will have a key to that lock except you.
We offer the convenience of purchasing packaging materials at our Box Shop. You will find a wide range of packaging materials, including boxes, bubble wrap, markers, tape, shelves, stretch film, pen knives, and even padlocks.
You may seek assistance from AETOS at 6455 0560 for assistance after office hours.
Our Customer Service team is always ready to answer any questions you may have!
Simply sign a short storage agreement, make the quoted payment, and you’ll be ready to move in. Your contract is a month-to-month agreement with Extra Space Asia and consists of a simple three-page document that takes less than ten minutes to complete.
You can make payment via AXS stations, online by credit card through our website, through internet banking, or in person at our facility by NETS.
Customers will need to present their ID / Passport for verification, as well as valid contact details. For commercial customers, you are required to bring along your company’s registration details and company stamp to endorse the documents.
We can reserve your storage unit for up to one month when you place a one-month storage deposit.
You may choose your preferred start date, within one month from the day you sign up, to begin your storage rental.
No, our $1 promo is only valid for first-time customers.
The purpose of the security deposit is to safeguard both the storer’s and provider’s legal interests. As long as the storage unit is returned to us in its original state upon vacating your space, the security deposit will be refunded to you in full.
No, they do not. Prices vary from facility to facility.
The price quoted by our Customer Service Consultants includes storage charges, service fees, utilities, and maintenance costs. There are no hidden fees.
You may purchase contents insurance separately, as it is not included in the rental.
A refundable security deposit equivalent to one month’s storage charge is required at the start of your rental and will be refunded when you vacate your storage unit.
A one-time administration fee is also required upon commencement of your storage agreement.
Once your storage rental begins, you will have free access to your storage unit around the clock.
Only the registered storer is granted access to your storage unit. To grant access to another person, both the storer and the authorised party (or parties) are required to sign an Authorisation Form.
Please contact our Customer Service team during office hours for assistance with resetting your access credentials.
Yes, all Extra Space storage facilities in Singapore provide 24/7 access for customers.
You may refer to our Locations page for the full list of branches in Singapore.
Our staff are available during office hours to assist with any inquiries. However, customers still have independent access outside of office hours using their access credentials.
Yes. Only registered users or authorised persons listed under your account will be allowed access to your storage unit.
You have the freedom to access your items 24 hours a day, seven days a week. Feel free to add or remove items from your storage room whenever you need.
You will receive a termination confirmation email or a written acknowledgment from Extra Space Self Storage once the process is complete.
Refunds are provided in accordance with the terms and conditions of your agreement. Typically, any prepaid rental beyond the notice period may be refunded after account verification.
You can upgrade to a larger unit or downsize to a smaller one at any time, depending on your storage needs and the availability of units within the same storage facility or at another storage facility.
We will require only 14 days’ notice of your intention to terminate your storage lease.
A refund will be processed for your initial security deposit and any unused payments you have made. Notice must be provided in writing, either by post or email.
Items that do not meet safety or regulatory requirements are not permitted in self-storage. These include:
Hazardous materials such as explosives and flammable goods
Perishable items that could decompose (e.g., exposed foodstuffs)
Living things such as animals and plants
Stolen or illegal goods such as drugs and firearms
You can store almost anything. Common items include furniture, documents, books, building materials, commercial stock, wine, antiques, and sports equipment. You can also store collectibles or any items you value but don’t need to keep at home or in the office.
If you’re unsure whether your items are allowed in our facility, please don’t hesitate to contact our customer service team — they’ll be happy to assist you.
Unlike traditional storage, self-storage allows you to rent exactly the amount of space that suits your needs. You do not need to pay for extra space you do not use, and you can upsize or downsize your storage unit anytime.
In the past, personal and business users had to rely on removal companies or large storage providers to store their items for them — often with limited access, little flexibility, and long-term contracts.
With self-storage, a customised, hassle-free solution is now available.
A self-storage facility is a place with multiple storage units that customers can rent to safely store their belongings. Each unit is private, secure, and accessible whenever they need.
At Extra Space Asia, our self-storage facilities are modern, clean, and brightly lit. Every storage facility is equipped with advanced security systems and personal access codes, so customers can conveniently enter their storage rooms anytime — seven days a week, all year round. Each room is clean, dry, and secured with the customer’s own padlock for complete peace of mind.
Self-storage allows individuals and businesses to store their items at affordable rates for flexible periods starting from just one month. It provides secure, do-it-yourself storage rooms for individuals, families, and companies alike.
As a result, homes become free of clutter, small businesses have space to grow, and customers enjoy peace of mind knowing their belongings are safe and accessible around the clock.
Self-storage offers a wide range of unit sizes, giving customers the flexibility to rent space that suits their needs — from compact lockers and small 16 sq ft walk-in units to spacious 450 sq ft storage rooms. Customers also have the freedom to upsize or downsize anytime, subject to availability.