FAQs: Everything You Need to Know About Your Space with Us
We do not provide removal services. However, we have a list of reputable removal service partners that we can recommend. For more details, you may contact our Customer Service team.
We provide trolleys and pallet jacks free of charge for customer use.
We do not provide padlocks, as this ensures that you are the sole key holder of your space. You can purchase a new, sealed lock at any Extra Space Asia facility. No one else will have a key to that lock except you.
We offer the convenience of purchasing packaging materials at our Box Shop. You will find a wide range of packaging materials, including boxes, bubble wrap, markers, tape, shelves, stretch film, pen knives, and even padlocks.
You may seek assistance from AETOS at 6455 0560 for assistance after office hours.
Our Customer Service team is always ready to answer any questions you may have!
Simply sign a short storage agreement, make the quoted payment, and you’ll be ready to move in. Your contract is a month-to-month agreement with Extra Space Asia and consists of a simple three-page document that takes less than ten minutes to complete.
You can make payment via AXS stations, online by credit card through our website, through internet banking, or in person at our facility by NETS.
Customers will need to present their ID / Passport for verification, as well as valid contact details. For commercial customers, you are required to bring along your company’s registration details and company stamp to endorse the documents.
We can reserve your storage unit for up to one month when you place a one-month storage deposit.
You may choose your preferred start date, within one month from the day you sign up, to begin your storage rental.
No, our $1 promo is only valid for first-time customers.
The purpose of the security deposit is to safeguard both the storer’s and provider’s legal interests. As long as the storage unit is returned to us in its original state upon vacating your space, the security deposit will be refunded to you in full.
No, they do not. Prices vary from facility to facility.
The price quoted by our Customer Service Consultants includes storage charges, service fees, utilities, and maintenance costs. There are no hidden fees.
You may purchase contents insurance separately, as it is not included in the rental.
A refundable security deposit equivalent to one month’s storage charge is required at the start of your rental and will be refunded when you vacate your storage unit.
A one-time administration fee is also required upon commencement of your storage agreement.
Once your storage rental begins, you will have free access to your storage unit around the clock.
Only the registered storer is granted access to your storage unit. To grant access to another person, both the storer and the authorised party (or parties) are required to sign an Authorisation Form.
Please contact our Customer Service team during office hours for assistance with resetting your access credentials.
Yes, all Extra Space storage facilities in Singapore provide 24/7 access for customers.
You may refer to our Locations page for the full list of branches in Singapore.
Our staff are available during office hours to assist with any inquiries. However, customers still have independent access outside of office hours using their access credentials.
Yes. Only registered users or authorised persons listed under your account will be allowed access to your storage unit.
You have the freedom to access your items 24 hours a day, seven days a week. Feel free to add or remove items from your storage room whenever you need.
You will receive a termination confirmation email or a written acknowledgment from Extra Space Self Storage once the process is complete.
Refunds are provided in accordance with the terms and conditions of your agreement. Typically, any prepaid rental beyond the notice period may be refunded after account verification.
You can upgrade to a larger unit or downsize to a smaller one at any time, depending on your storage needs and the availability of units within the same storage facility or at another storage facility.
We will require only 14 days’ notice of your intention to terminate your storage lease.
A refund will be processed for your initial security deposit and any unused payments you have made. Notice must be provided in writing, either by post or email.
Items that do not meet safety or regulatory requirements are not permitted in self-storage. These include:
Hazardous materials such as explosives and flammable goods
Perishable items that could decompose (e.g., exposed foodstuffs)
Living things such as animals and plants
Stolen or illegal goods such as drugs and firearms
You can store almost anything. Common items include furniture, documents, books, building materials, commercial stock, wine, antiques, and sports equipment. You can also store collectibles or any items you value but don’t need to keep at home or in the office.
If you’re unsure whether your items are allowed in our facility, please don’t hesitate to contact our customer service team — they’ll be happy to assist you.
Unlike traditional storage, self-storage allows you to rent exactly the amount of space that suits your needs. You do not need to pay for extra space you do not use, and you can upsize or downsize your storage unit anytime.
In the past, personal and business users had to rely on removal companies or large storage providers to store their items for them — often with limited access, little flexibility, and long-term contracts.
With self-storage, a customised, hassle-free solution is now available.
A self-storage facility is a place with multiple storage units that customers can rent to safely store their belongings. Each unit is private, secure, and accessible whenever they need.
At Extra Space Asia, our self-storage facilities are modern, clean, and brightly lit. Every storage facility is equipped with advanced security systems and personal access codes, so customers can conveniently enter their storage rooms anytime — seven days a week, all year round. Each room is clean, dry, and secured with the customer’s own padlock for complete peace of mind.
Self-storage allows individuals and businesses to store their items at affordable rates for flexible periods starting from just one month. It provides secure, do-it-yourself storage rooms for individuals, families, and companies alike.
As a result, homes become free of clutter, small businesses have space to grow, and customers enjoy peace of mind knowing their belongings are safe and accessible around the clock.
Self-storage offers a wide range of unit sizes, giving customers the flexibility to rent space that suits their needs — from compact lockers and small 16 sq ft walk-in units to spacious 450 sq ft storage rooms. Customers also have the freedom to upsize or downsize anytime, subject to availability.
我們不提供搬運服務。但我們備有信譽良好的搬運服務合作夥伴名單可供推薦。詳情請聯繫我們的客戶服務團隊。
我們免費提供手推車及托盤搬運車供客戶使用。
我們不提供掛鎖，此舉可確保您是儲物空間的唯一鑰匙持有者。您可在任何Extra Space亞洲分店購買全新密封掛鎖。除您之外，無人持有該鎖的鑰匙。
您可於我們的「收納用品店」選購各類包裝材料，包括紙箱、氣泡膜、標記筆、膠帶、層架、拉伸膜、美工刀，甚至掛鎖等多元選擇。
您可於非辦公時間撥打緊急協助專線。該號碼標示於儲物設施所有出入口處的按鍵面板上。
我們的客戶服務團隊隨時準備為您解答任何疑問！
不符合安全或法規要求的物品不得存放於自助倉儲。此類物品包括：
危險物品，例如爆炸物及易燃品
易腐敗的物品（例如暴露在外的食品）
動植物等生物體
贓物或非法物品（如毒品與槍械）
幾乎任何物品皆可存放。常見物品包括傢俱、文件、書籍、建材、商業庫存、葡萄酒、古董及運動器材。您亦可存放收藏品或任何珍貴物品，這些物品雖具價值卻無需存放於家中或辦公室。
若不確定物品是否符合存放規範，歡迎隨時聯繫客服團隊——我們樂意為您提供協助。
有別於傳統倉儲，自助倉儲讓您精準租用符合需求的空間。無須為閒置空間付費，且可隨時調整儲物單位大小。
過去，個人及企業用戶必須仰賴搬家公司或大型倉儲供應商代為存放物品——往往面臨存取受限、彈性不足及長期合約等問題。
自助倉儲服務現已推出，為您提供量身訂製、省心省力的解決方案。
自助倉儲設施是設有多個儲物單元的場所，客戶可租用這些單元安全存放物品。每個單元皆具獨立性、安全性，且客戶可隨時取用。
在Extra Space Asia，我們的自助倉儲設施現代化、整潔且照明明亮。每間倉儲空間均配備先進安防系統與個人專屬密碼，讓客戶全年無休、每週七天皆可隨時便捷進出儲物間。每間儲物間保持潔淨乾燥，並可使用客戶自備掛鎖加固，讓您完全安心無憂。
自助倉儲服務讓個人與企業能以實惠價格，靈活租用儲物空間，最短租期僅需一個月。無論個人、家庭或企業，皆可使用安全可靠的自助式儲物室。
因此，家庭得以擺脫雜物困擾，小型企業獲得發展空間，客戶更可安心知曉其物品全天候安全無虞且隨時可取用。
自助倉儲提供多種尺寸選擇，讓客戶能靈活租用符合需求的空間——從緊湊型儲物櫃、10平方英尺的小型步入式倉儲，到200平方英尺的寬敞儲物間。客戶亦可隨時依空置狀況調整倉儲規模。
僅註冊儲物者可獲准進入您的儲物單位。若需授予他人進入權限，儲物者與獲授權方（或各方）均須簽署授權表格。
請於辦公時間聯絡我們的客戶服務團隊，協助重設您的存取憑證。
是的，香港所有Extra Space倉儲設施均提供24小時全年無休的客戶存取服務。
您可參閱我們的「地點」頁面，查閱香港所有分店的完整清單。
辦公時間內，我們的員工將隨時協助解答任何疑問。然而，非辦公時間內，客戶仍可憑藉其存取憑證獨立進出。
是的。僅限已註冊用戶或您帳戶下列出的授權人員可進入您的儲物單位。
您享有全天候24小時、每週7天的自由存取權限。隨時可依需求增減儲藏室內的物品。
只需簽署一份簡短的倉儲協議，支付報價金額，即可立即入住。您的合約是與Extra Space Asia簽訂的按月協議，僅包含三頁簡單文件，填寫時間不到十分鐘。
您可透過我們的網站使用信用卡線上付款，或透過網路銀行進行支付。
客戶需出示身份證/護照以供核實，並提供有效的聯絡方式。商業客戶則須攜帶公司註冊資料及公司印章以供簽署文件。
當您繳納一個月儲物押金時，我們可為您保留儲物單位最長一個月。
您可選擇偏好的開始日期，自註冊之日起一個月內啟動儲物空間租賃服務。
押金旨在保障儲物者與供應商的合法權益。只要您退租時將儲物單位恢復至原始狀態，押金將全額退還給您。
不，並非如此。各設施的價格各有不同。
客服顧問報價已包含倉儲費用、服務費、水電費及維護成本，絕無隱藏費用。
您可另行購買內容物保險，因租賃費用中未包含此項保障。
租賃開始時需繳納相當於一個月倉儲費用的可退還保證金，於您遷出儲物單位時退還。
另需於儲物協議生效時支付一次性行政管理費。
一旦您的儲物租賃開始，您將可全天候免費進出您的儲物單位。
流程完成後，您將收到Extra Space Self Storage發送的終止確認電子郵件或書面通知。
退款將依據合約條款處理。通常，預付租金若超出通知期，經帳戶核實後可獲退還。
您可隨時根據儲存需求，並視乎同一儲物設施或另一儲物設施內的單位供應情況，升級至較大單位或降級至較小單位。
您只需提前14天書面通知（郵寄或電郵）即可退租。我們將退還您支付的初始保證金及任何未使用的款項。