Eligibility

• This offer is applicable to new customers only.

Non-Combinability

• This offer cannot be used in conjunction with any other offers or promotions.

Unit Availability

• The offer applies to selected units at designated facilities and is subject to availability at the time of booking.

Move-In Window

• Move-in date must occur within 30 days of booking confirmation.

Administration Fee

• A one-time administration fee of $32.70 (inclusive of GST) is payable on or before the move-in date.

Payment Policy

• No prepayment is required. This offer is based on fixed lease terms of 1 to 12 months as selected at the time of booking.

Deposit Policy

• No Deposit Plan: No security deposit is required. Customers must register for one of the following autopay methods through the Extra Space Asia customer portal prior to move-in: Credit Card Autopay, GIRO/Direct Debit, or PayNow Auto. Failure to maintain a valid autopay mandate will result in an immediate security deposit of one month’s standard rent becoming due.
• With Deposit: Customers who do not enrol in an autopay plan are required to pay a refundable security deposit equivalent to one month’s standard rent on or before move-in.

Promotional Discount Period

• The promotional discount applies from the 1st month through to the last month of the selected fixed term. The prorated move-in month counts as the 1st month.

Minimum & Maximum Storage Period

• The minimum storage period is 1 month, and maximum is 12 months.

Termination Policy

• A minimum 14 days’ written notice is required prior to the end of the fixed lease term. Upon promotion expiry, the lease will automatically continue on a flexible month-to-month basis at the prevailing standard rate.

Changes to Terms

• Promotional terms and conditions are subject to change, with reasonable notice where practicable.

Dispute Resolution

• In case of dispute, Extra Space Asia has the final say in all matters.

Voucher Redemption

• Perks are only available for storage durations of 3 months or more.
• The Free Move-In service and Box & Packing Merchandise Bundle will be provided upon move-in.
• All other perks will be distributed upon the customer’s successful completion of the 3rd month of the lease and will be made available at the start of the 4th month.
• In the event of early termination of the lease prior to the completion of the minimum storage period of 3 months, Extra Space Asia reserves the right to recover the equivalent monetary value of any perks awarded.
• Vouchers and rebates are non-transferable, non-exchangeable for cash, and valid for single redemption only.

Free Move-in Redemption

• Free move-in is subject to availability.
• Free move-in is subject to a maximum of 1 truck from an office or home to one Extra Space Storage facility.
• Free move-in does not include packing services.
• Postponement of Job
  • Customers must notify Extra Space Asia of any postponement at least 48 hours prior to the confirmed date of move. Requests submitted within 48 hours of the scheduled move date will not be accommodated.
  • All postponements are subject to availability and are not guaranteed. Extra Space Asia reserves the right to offer an alternative date where the requested date is unavailable.
  • Extra Space Asia reserves the right to decline postponement requests that are submitted repeatedly or deemed unreasonable.
• Moving Service Hours
  • Moving services are available on weekdays from 9:00am to 5:00pm and on Saturdays from 9:00am to 12:00pm (noon) only.
  • No moving services will be conducted on Sundays or Singapore Public Holidays.
  • All moves must be completed within the stipulated operating hours. Any move that extends beyond the stated hours due to circumstances within the customer’s control may be subject to additional charges at Extra Space Asia’s discretion.
• Additional Charge
  • The following charges apply where applicable and will be communicated to the customer prior to or at the time of the move. All charges are in Singapore Dollars (SGD) and are subject to prevailing GST.
    • Additional Pickup and/or Drop-Off Locations: S$100 per additional location beyond the single origin and single destination covered under the standard moving service.
    • Above Ground Floor Access (No Lift Provision): Where no lift is available and items must be carried via staircase, the following charges apply: S$100 per level per furniture item, and S$10 per level per box. Charges are subject to the weight and size of each item and are assessed at the discretion of the moving crew on the day of the move.
    • Assembly and Dismantling: S$50 per furniture item for assembly or dismantling services. This charge applies per item and per service (i.e. dismantling at origin and assembly at destination are charged separately).
    • Pushing Distance: A surcharge of $30 per trolley applies where the pushing distance exceeds 80 metres from the vehicle to the delivery or collection point.
    • Shuttle Truck: A shuttle truck charge of S$200 applies where the primary moving vehicle cannot access the pickup or delivery location directly and a secondary vehicle is required to transport items between the two points.
    • Additional Load: Additional load applies as follows: $350 for additional load of half a truck or less: $650 for an additional load exceeding half a truckload, but not exceeding one full truckload
• Excluded Item
  • The following items are strictly excluded from Extra Space Asia’s moving services and will not be handled, transported, or moved under any circumstances:
    • Jewellery, bullion, cash, precious stones, precious metals, cash cards, documents of value, and stamps.
    • Illegal items or any items prohibited under Singapore law.
    • Flammable, explosive, or hazardous items.
    • Live animals, including but not limited to pets, fish, and birds.
    • Pianos and other large musical instruments.
    • Wine and other alcoholic beverages.
    • The following ancillary items and costs are excluded from the moving service and remain the customer’s responsibility: lift padding, application and cost of any permits required for the move, and any cheque deposits required by building management.
    • Boxes and packing materials are not provided as part of the moving service unless separately arranged and charged.
  • Customers are advised to make their own arrangements for the transportation of any excluded items listed above. Extra Space Asia accepts no liability for any excluded items that are presented for moving in contravention of these terms.
• Liability
  • Extra Space Asia’s liability for any damage to items arising from the provision of moving services is limited to a maximum compensation of S$100.00 per damaged item, regardless of the actual value of the item.
  • This limitation of liability applies to all items handled by Extra Space Asia’s moving crew during the course of the move, whether or not the damage was caused by negligence.
  • Extra Space Asia strongly recommends that customers arrange their own insurance coverage for high-value or irreplaceable items prior to the move. Extra Space Asia accepts no liability for items that are not declared prior to the move or that fall under the excluded items list in Clause 4.
  • Claims for damaged items must be raised in writing to Extra Space Asia within 24 hours of the completion of the move. Claims submitted after this period will not be entertained.
• General
  • Extra Space Asia reserves the right to refuse or discontinue a moving job where the safety of its crew or equipment is at risk, or where the customer is in breach of these terms and conditions.
  • Extra Space Asia reserves the right to amend these terms and conditions at any time with reasonable notice where practicable.
  • In the event of any dispute arising from the provision of moving services, Extra Space Asia’s decision is final.
  • Other terms and conditions apply.

BIZplus+ Credit Redemption

• Eligibility

• • This promotion is for new self storage Customers only. 

• Credit Use

• • Credits may only be used to book the Facilities (meeting room/event space). They may not be used for monthly license fees, printing fees and any other facilities.
  • Credits have no cash value. They cannot be exchanged for cash, refunded, sold or otherwise redeemed.
  • Credits are non-transferable and can only be used by the Customer named in the storage agreement.
  • If a booking costs more than the Credits available, the Customer must pay the difference at our prevailing rates.
  • Credits cannot be used together with, or combined with, any other promotion, discount, voucher or special offer.

• Booking Conditions

• • Credits may only be used to book the Facilities within two (2) Business Days before the booking date. Credit bookings cannot be made earlier than this. For example, a booking on Thursday can be made with Credits from Tuesday onwards. Customers who want to book further in advance must pay at our prevailing rates.
  • All bookings are subject to availability.
  • Bookings are made through booking form or mobile app and are confirmed only when we send written confirmation.
  • Credit bookings are subject to our standard Facilities terms, house rules and usage policies.
  • We may decline or cancel a booking that breaches these terms, our house rules or applicable law.

• Cancellations and Changes

• • A Credit booking may be cancelled free of charge up to 12 hours before the booking start time, and the Credits will be returned to the Customer’s balance, provided they are still within the validity period.
  • Later cancellations and no-shows will result in the Credits used being forfeited.
  • If we need to cancel or reschedule a booking, we will offer an alternative time or return the Credits used.

• Validity and Expiry

• • Credits are valid for three (3) months from the Storage Start Date.
  • Credits may only be used for bookings where the booking date falls within the Validity Period. A booking with a date after the Validity Period ends cannot be made with Credits, even if the booking is made before expiry.
  • Unused Credits expire automatically at the end of this period. They will not be extended, refunded or carried over.
  • Credits returned to the Customer’s balance following a cancellation subject to the original Validity Period. If the Validity Period has ended, the returned Credits will have expired.

• Early Termination of Storage Agreement

• • If the Customer is terminated earlier for breach, non-payment or other reasons, all unused Credits will be forfeited immediately and we may charge or Credits already used at our prevailing rates.

• Misuse and Fraud

• • We may withhold, cancel or revoke Credits, and cancel related bookings, if we reasonably suspect abuse, fraud, resale or other misuse of the promotion.

• Changes and Termination of the Promotion

• • We reserve the right to amend these terms, or to modify, suspend or withdraw the promotion at any time without prior notice. 

General

• Other terms and conditions apply.